How FMNN Ran a VIP Presale Using Hype Discount Combinations
How FMNN Ran a VIP Presale Using Hype Discount Combinations logo

How FMNN Ran a VIP Presale Using Hype Discount Combinations

December 01, 2025 Ashwathy M
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Introduction

FMNN is a fast-growing intimate wellness brand known for clean, gentle products like Refresh HerPeach Intimate Gel Wash and Balance & Clean Boric Acid Pops.

Their pink, minimal aesthetic is calm and approachable something their customers really trust.

Black Friday is one of their biggest weekends of the year and this time they wanted the entire sale to run smoothly without the usual last-minute work or coupon-code issues.

FMNN wanted to run a VIP Early Access Sale for Black Friday.
Their VIP sale included:

  • 20% off sitewide
  • Free Shipping
  • Exclusive early access only for subscribers

They needed a system that would:

  • Allow both discounts to apply together
  • Show reduced pricing immediately when a user landed on the store
  • Only unlock the offer for subscribers who received the VIP email link

The Challenge

Shopify has two limitations related to their plan:

1. Shopify doesn’t allow stacking:

  • Free shipping + product discounts
  • Multi-buy discounts + free shipping
  • Percentage discounts + auto-apply shipping

So FMNN could not run their exact offer using normal Shopify features.

2. Subscribers who click an email usually still see “normal pricing”

If a shopper clicks a VIP email, Shopify loads the PDP or collection at normal prices unless a code is manually added which often leads to:

  • Pricing confusion
  • Abandoned carts
  • “The discount didn’t work” complaints

FMNN needed the correct pricing to appear instantly on landing.

FMNN used Hype’s Discount Combinations + Segmented Offers to deliver their VIP sale exactly as planned.

1. Combination of Two Discounts

Hype allowed FMNN to combine:

  • 20% Product Discount
  • Free Shipping Discount

Both were merged into one seamless VIP offer.This is normally impossible in default Shopify.

2. Email-Only VIP Access Link

FMNN used their popup to collect emails for early access. Anyone who subscribed received a VIP access link in their inbox.

Hype detected these users when they clicked the email and:

  • Activated FMNN’s VIP offer
  • Unlocked the combined discount
  • Applied everything automatically
  • No codes needed

3. Live Pricing Across the Store

Once the email subscriber clicked the VIP link, Hype updated:

  • Product Cards
  • Collection Pages
  • Product Pages
  • Cart
  • Checkout

All pricing changed instantly and consistently. This fixed FMNN’s main issue where visitors previously saw full price even after clicking a promo email.

Customer Experience

When a VIP user landed on FMNN’s site:

  • They saw 20% off displayed directly on product prices
  • “Free Shipping” was already active in checkout
  • No discount code was required
  • Pricing was consistent from PDP → Cart → Checkout

One click from the email gave the shopper everything automatically.

Results

While FMNN keeps internal numbers confidential, here are the measurable outcomes reported by their team:

  • More VIP signups from the Black Friday popup
  • Higher early-access conversion rate
  • Zero discount-code confusion
  • Smooth, automated shopper experience
  • Better visibility for sale pricing across all pages

These improvements helped FMNN deliver a more reliable and friction-free early-access sale without custom code or manual price changes.

Feedback from the FMNN team

Immaculate customer service the team went above and beyond helping me with my Black Friday campaign

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Australia

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